Aer Lingus Reviews
Aer Lingus has an overall rating of 4.6 based on 29 reviews. Customer feedback on Aer Lingus is mixed: Aer Lingus reviewers highlight positive aspects like user-friendly interface, competitive pricing, efficient booking process, responsive customer service, which strongly appeal to budget-conscious travelers, frequent flyers, families planning vacations, business travelers. However, Aer Lingus is often criticized for its limited flight options, occasional technical issues, lack of comprehensive information, delayed customer support.
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All Aer Lingus Reviews (29)
tiffany_Fuller97
May 22, 2026
"Boarding with Aer Lingus was alright not awful…"
Boarding with Aer Lingus was alright not awful but not exactly smooth either... the lines near the gate got a bit confusing and everything took longer than I thought it would. Staff were nice enough, just felt a little unorganised overall
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Katherine_sutton90
May 22, 2026
"Tight but fine for a short trip"
The seat felt a little tight, kind of like it was smaller than... well, anyway, it was still manageable since the flight was short
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corine.Jimenez
May 13, 2026
"Easy, easy booking with clear fees"
I booked through aerlingus.com and liked how clear everything was. The fare and bag fees were shown before I paid, so there weren’t any weird last-minute add-ons popping up. It made it easy, easy to compare options and just pick what I actually needed.
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russell1978
May 10, 2026
"Had plenty of movies to keep me busy…"
Had plenty of movies to keep me busy, and the wifi actually worked well. Made the long flight feel a lot shorter than expected
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Ryan-hansen
May 07, 2026
"Quick Updates Made a Big Difference"
I got the delay texts right away, which saved me a lot of stress. I mean, common sense says it’s way better to know what’s going on than to sit around guessing, so I really appreciated the quick heads-up
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BARTOLETTI
April 11, 2026
"I had to cancel my flight on…"
I had to cancel my flight on Aer Lingus and, to be honest, I was fully expecting the refund to drag on forever. You always kind of assume these things are set up to make you give up or spend ages chasing someone. But I filled in the form, got the confirmation email quickly, and the money was back on my card within a few days. No endless phone calls, no back and forth, no feeling like I was being stalled. It wasn’t something I wanted to deal with, but it ended up being way smoother than I expected.
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michaelavallone2359
March 30, 2026
"Easy booking, felt straightforward"
I booked my flight on aerlingus.com my gut feeling was that it was a smooth setup. The dates and prices were easy to understand, payment went through on the first try, and the confirmation email came in right away. Nothing felt confusing or sketchy to me, so no complaints, just a simple, easy booking process.
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valeriebrazell8688
March 16, 2026
"Clear bag rules"
I booked my flights and the baggage info was easy to understand . I liked that I didn’t have to guess what counted as cabin luggage or checked luggage . It just made the whole booking feel a lot smoother ...
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COLBERT
March 14, 2026
"So easy and stress-free to use"
I was a little worried the voucher might be a hassle, but it ended up being really easy to use. Everything worked smoothly, which made me feel relieved and happy with the whole experience.
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Pamela-taylor
March 06, 2026
"Super quick and easy support"
Support got back to me really fast, and the whole thing was no hassle at all.
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justin-Goldtrap
February 28, 2026
"Payment was smooth and straightforward"
I paid for my flight and the confirmation came through right away. No strange card problems or extra hassle, which I really appreciated. It just felt like the honest, straightforward way a booking process should work.
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janet1990
February 22, 2026
"Booking was okay overall, but the pages loaded…"
Booking was okay overall, but the pages loaded slowly, which got annoying after a while. What bothered me more was getting inconsistent answers depending on where I looked or who I asked. It made the whole process feel more confusing than it needed to be
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peggy.Williams
February 19, 2026
"I had to change my flight and…"
I had to change my flight and thought it was going to be one of those annoying, drawn-out calls where you sit on hold forever. I’m not exactly patient with that stuff. But I called Aer Lingus and got through faster than I expected. The person I spoke with was actually helpful and didn’t rush me, which I appreciated. It was just nice to get a real person quickly and get it sorted without losing half my day
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NOVAK
February 10, 2026
"Easy enough to change, but I was a bit unsure after paying"
I had to change my Aer Lingus flight at the last minute and, to be fair, the website made it straightforward. The options were clear and I could see the price difference before I paid, which helped. The fee still felt a bit steep though. After payment I did get that slightly uneasy feeling, like I wasn’t fully sure it had all gone through properly until the confirmation came in. Glad I didn’t have to call anyone, but that part made me a little wary.
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luz_Aguilar78
February 03, 2026
"Clean and easy flight"
Well... I flew with Aer Lingus last week the cabin was really clean when we boarded. The seats, tray table, and even the floor all looked well taken care of, which I definitely appreciate on a longer flight. The toilets stayed tidy too. Overall, it was a simple, comfortable experience and I had no complaints
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DexterJordan
January 31, 2026
"The flight price looked good at first and…"
The flight price looked good at first and was cheaper than a few other options, but once I added bags and picked seats, the total jumped quickly. The trip itself wasn’t bad, but I don’t feel like it’s the great deal it used to be. Airlines need to be more upfront about the real cost from the start instead of making the base fare look low and then piling on fees.
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hello_virginia801
January 22, 2026
"I had to change my flight at…"
I had to change my flight at the last minute and thought it was going to be a stressful mess, but Aer Lingus support was really helpful. The agent walked me through the fees and available dates clearly, then found me a better flight time without much hassle. I was so relieved and genuinely appreciated how smooth they made the whole situation
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james-Cusimano
January 21, 2026
"Surprisingly Easy Check-In"
I checked in on aerlingus and, it was smooth. My boarding pass popped up right away and there wasn’t really any messing around. I wasn’t totally sure it would be that simple, but it definitely felt easier than I expected.
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Ursula-kightlinger
January 20, 2026
"I used the Aer Lingus live..."
I used the Aer Lingus live chat after running into an issue changing my booking. I thought it was going to be a bit of a hassle, but it wasnt bad at all. The agent was clear, helpful, and took a few minutes to check everything properly. They got it sorted and explained what I needed to do next, which I really appreciated. Nice to actually get a straight answer without waiting around forever. Im really happy with the support...
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john.Findlay
January 15, 2026
"Surprisingly smooth and on time"
Flew with Aer Lingus last week i wasn’t expecting everything to run that smoothly. Both flights left pretty much on time, and we even landed a bit early coming back. There wasn’t any of the usual faffing around at the gate either, which was a nice change. Straightforward experience overall.
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Aer Lingus Q&A
Did anyone get a refund back from aer lingus for a flight that was cancelled on the 3 rd march 2018 due to the snow from dublin to alicante
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